FAQ

May I bring my children to my Obstetrics and Gynecology appointment?

We have a small waiting area. If you have children, we do not mind you bringing them with you to your appointment; as long as they are well behaved, and do not bother our other patients. If you have a rambunctious child, or one of your children may be sick; for the health and comfort of our patients, we respectfully request you do not bring them with you to your appointment.

How will I be notified about laboratory and radiology results?

You will be notified by phone of all abnormal laboratory and radiological test results, such as blood tests, sonograms, cultures, pap smears, biopsies, mammograms, and bone density tests performed or ordered by your physician. For all normal test results, we will either call you or send you a postcard in the mail. If you do not hear from our office within two weeks regarding your results of completed tests we have ordered, performed, or arranged, please contact our office.

When should I call to make an appointment?

We welcome you to call the office with any questions or concerns you might have about your care. Please make all non-emergency phone calls during the weekdays, when our OB-GYN doctors and nurses are in the office and have access to your records. Your doctor’s office schedule varies with their surgery schedules and coverage of labor and delivery, but there is always a nurse in the office during weekdays that can take your call, answer your questions, and contact your physician or the physician on-call if needed.

After hours or on holidays, our answering service will take your message and contact your physician or the physician on-call, and they will call you back. If the call is for a medication, please have available for the answering service; your pharmacy name (make sure it is a 24 hour pharmacy if after hours) and phone number, the name and dosage of the medication, and your name and birth date. We will not be able to refill birth control or hormone replacement prescriptions on the weekends or holidays, so please call during the week for these refills.

How do I cancel an appointment?

If you find that you cannot keep your appointment,please call the office at least 24 hours before the scheduled time and reschedule your appointment. If you could let us know why you are needing to cancel or reschedule your appointment, we will be better able to assist you in rescheduling your appointment. By letting us know in advance of your cancelation or rescheduling, this will make it possible for another patient to be seen during that time. If you do have an emergency, call the office and we will try to rearrange the scheduled appointments so that you can be seen later that day.

How long can I plan to wait for my appointment?

Our goal is to honor your scheduled time. Our AOA OB-GYN physicians and PA make every effort to see you at your scheduled time. We believe strongly in the value of your time and we do our best to keep you from having to wait for a long period of time. However, in the specialty of Obstetrics and Gynecology; deliveries, surgical delays and emergency patients may cause unforeseen and unpredictable delays. We beg your indulgence and understanding. The receptionist will keep you informed of such delays and be happy to reschedule your appointment if your other commitments are affected.

What health insurance is accepted?

Advanced OB-GYN Associates physicians are on most insurance plans, and most insurance contracts are honored. If you have a plan in which the physician you have selected is not contracted, our office will work with you to either accept the insurance contracted rates or create an equitable working relationship with you. Our staff is always happy to discuss your insurance coverage with you, providing accurate coverage information and recommendations.

Fees for service are within the customary range for this area and reflect the level of care you will receive, as well as the extensive training and experience of each Advanced OB-GYN Associates physician in their field.

Fees charged to each patient are based on the services provided. You will receive an itemized charge ticket at the end of each visit. We ask that you make your co-pay as required by your insurance carrier, or pay for your treatment at the time of service. Always bring your insurance card with you to each visit, and provide information about changes of insurance, address, or telephone numbers.

Even though your OB-GYN physician may make recommendations about your treatment, your insurance company may not be willing to pay for that procedure, treatment, prescription, or appointment. We will attempt to pre-certify all your care and make you aware of your insurance’s decision as quickly as possible. We cannot pre-certify your prescriptions prior to you arriving at the pharmacy. If your insurance requires the use of a generic prescription, you can decide if you want to use the generic or pay extra for the name brand medication.  You will be responsible to pay the practice your co-pay and deductibles.

It is recommended that you discuss fee management for your care with the receptionist in order to arrange payment schedules that are convenient and acceptable. If there are any unexpected financial problems, please let us know immediately, and we will be happy to try and work with you on the payment process!

How do I see my Electronic Medical Records (EMR)

Before your first visit, you will be given a user name and password and asked to go to our Electronic Medical Records (EMR) site, DigiChart, to register and fill out your medical history. You can click on the DigiChart link on our home page (left-hand side of the screen located under Patient Info heading) to go to the site to fill out your medical history and read about the DigiChart system. This usually takes 30-45 minutes and can be done in the privacy of your home. Basic background information will be requested to initiate your medical record. In addition, extensive family history and personal medical history questions are included in the background questionnaire so that your physician can know as much as possible about you before your appointment.

DigiChart is an Internet based EMR. It is secure in storing your private information and is HIPAA compliant, while allowing your physician access to your records in an efficient and timely manner. We have been using this same EMR since 2009 and have not been made aware of any breeches of the system’s security by the company or by our patients. All of our records are stored electronically and we are unable to accommodate any patient that is unwilling to have their information in our EMR. For your protection, this record is completely secure.

We will not release any medical information regarding you or anyone in your family, unless we have your written authorization.

If you do not have access to a computer to fill out your information before you arrive, we have a dedicated computer in our office that you may use to complete your medical history and insurance information. We strongly urge you to complete this process BEFORE you come in because the computer may already be in use by another patient, and you may have to wait to use it. This will cause your appointment to be late and require you to be in our office much longer than you had planned.

Please have the name, address, and phone number of your primary care physician, and referring doctor (if different), so that we may keep them informed of your medical care and progress.