Browse our most frequently asked questions below.
We have a small waiting area. If you have children, we do not mind you bringing them with you to your appointment; as long as they are well behaved, and do not bother our other patients. If you have a rambunctious child, or one of your children may be sick; for the health and comfort of our patients, we respectfully request you do not bring them with you to your appointment.
You will be notified by phone of all abnormal laboratory and radiological test results, such as blood tests, sonograms, cultures, pap smears, biopsies, mammograms, and bone density tests performed or ordered by your physician. For all normal test results, we will either call you or send you a postcard in the mail. If you do not hear from our office within two weeks regarding your results of completed tests we have ordered, performed, or arranged, please contact our office.
We welcome you to call the office with any questions or concerns you might have about your care. Please make all non-emergency phone calls during the weekdays, when our OB-GYN doctors and nurses are in the office and have access to your records. Your doctor’s office schedule varies with their surgery schedules and coverage of labor and delivery, but there is always a nurse in the office during weekdays that can take your call, answer your questions, and contact your physician or the physician on-call if needed.
After hours or on holidays, our answering service will take your message and contact your physician or the physician on-call, and they will call you back. If the call is for a medication, please have available for the answering service; your pharmacy name (make sure it is a 24 hour pharmacy if after hours) and phone number, the name and dosage of the medication, and your name and birth date. We will not be able to refill birth control or hormone replacement prescriptions on the weekends or holidays, so please call during the week for these refills.
If you find that you cannot keep your appointment,please call the office at least 24 hours before the scheduled time and reschedule your appointment. If you could let us know why you are needing to cancel or reschedule your appointment, we will be better able to assist you in rescheduling your appointment. By letting us know in advance of your cancelation or rescheduling, this will make it possible for another patient to be seen during that time. If you do have an emergency, call the office and we will try to rearrange the scheduled appointments so that you can be seen later that day.
Our goal is to honor your scheduled time. Our AOA OB-GYN physicians and PA make every effort to see you at your scheduled time. We believe strongly in the value of your time and we do our best to keep you from having to wait for a long period of time. However, in the specialty of Obstetrics and Gynecology; deliveries, surgical delays and emergency patients may cause unforeseen and unpredictable delays. We beg your indulgence and understanding. The receptionist will keep you informed of such delays and be happy to reschedule your appointment if your other commitments are affected.
Advanced OB-GYN Associates physicians are on most insurance plans, and most insurance contracts are honored. If you have a plan in which the physician you have selected is not contracted, our office will work with you to either accept the insurance contracted rates or create an equitable working relationship with you. Our staff is always happy to discuss your insurance coverage with you, providing accurate coverage information and recommendations.
Fees for service are within the customary range for this area and reflect the level of care you will receive, as well as the extensive training and experience of each Advanced OB-GYN Associates physician in their field.
Fees charged to each patient are based on the services provided. You will receive an itemized charge ticket at the end of each visit. We ask that you make your co-pay as required by your insurance carrier, or pay for your treatment at the time of service. Always bring your insurance card with you to each visit, and provide information about changes of insurance, address, or telephone numbers.
Even though your OB-GYN physician may make recommendations about your treatment, your insurance company may not be willing to pay for that procedure, treatment, prescription, or appointment. We will attempt to pre-certify all your care and make you aware of your insurance’s decision as quickly as possible. We cannot pre-certify your prescriptions prior to you arriving at the pharmacy. If your insurance requires the use of a generic prescription, you can decide if you want to use the generic or pay extra for the name brand medication. You will be responsible to pay the practice your co-pay and deductibles.
It is recommended that you discuss fee management for your care with the receptionist in order to arrange payment schedules that are convenient and acceptable. If there are any unexpected financial problems, please let us know immediately, and we will be happy to try and work with you on the payment process!
We are here to assist you with everything from guiding you through pregnancy to helping you better understand your body.